Return and Refund Policy

Cancellation Policy

1. Orders can be cancelled before they are shipped.
2. Once an order has been shipped, it cannot be cancelled through the website.
3. For cancellation requests, please contact our customer support team before the order is shipped.

Return and Exchange Policy

1. Returns and exchanges are available only for eligible products. Product-specific eligibility will be mentioned on the respective product page.
2. Eligible products can be returned or exchanged within 3 days from the date of delivery.
3. Products must be unused, unwashed, and in their original condition.
4. The original packaging, tags, labels, and accessories must be intact.
5. Customized products and products specifically marked as non-returnable are not eligible for return or exchange.
6. Return or exchange requests submitted after the applicable return period may not be accepted.
7. If pickup service is unavailable at the customer's location, the customer may be required to self-ship the product to the return address provided by our support team.
8. Return eligibility will be checked after the returned product is received.

Refund Policy

1. Refunds will be processed after the returned product is received and verified as eligible.
2. Approved refunds will be issued to the original payment method, where applicable.
3. Refunds will generally be initiated within 5–7 business days after the returned product passes the verification process.
4. The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.
5. If a returned product does not meet the return conditions, the return or refund may be declined and the customer will be informed.

Important Return Conditions

• Products must be unused and unwashed.
• Original packaging, tags, labels, and accessories should be intact.
• Customized and specifically non-returnable products are excluded.
• Return requests must be submitted within 3 days from delivery.
• Only eligible products can be returned or exchanged.

Customer Support

For return, exchange, cancellation, or refund-related queries, customers can contact us through the contact details provided on our website.